Job purpose:
The Sales Consultant manages the complete sales process, from prospecting to post-sales follow-up, ensuring compliance with company policies. They achieve sales and product targets, assist customers with financing and insurance, and provide excellent customer service to build long-term relationships. By meeting customer expectations and maintaining high satisfaction, they contribute to sales growth and a positive customer experience.
Job responsibilities:
Sales/Sales Process
- To follow all steps of sales process i.e. prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery and post-sales follow up.
- To ensure that documentation is as per the company policy.
- To liaise closely with other departments to complete the sales process.
- To report daily activities to the Sales Supervisor/Manager
- To achieve sales targets on monthly, quarterly and annual basis while maximizing profit gained from each transaction.
- To close maximum opportunities while maintaining and increasing existing customer base.
- To assist customers with finance and insurance products as per customer requirements.
- To achieve Accessories, In-house insurance and GAP insurance targets.
- To make productive sales process related videos for customers and achieve Venta Vid targets.
- To ensure achieving the targets of internal and external Mystery Shopping programs.
- To follow-up with customers on timely basis.
- To participate in sales meetings.
- To achieve all KPI's set by management.
Customer Experience
- To meet customer expectations.
- To schedule follow up, delivery and new customer acquisition utilizing strong time management.
- To assist customers in making the correct choice of vehicle and build loyalty by providing a personalized and tailored sales experience to each customer.
- To achieves SSI (Sales Satisfaction Index) targets by providing excellent customer service.
- To ensure accurate collection and submission of customer details.
- To build, grow and maintain good relationship with customers.
- To ensure smooth, clean and defect free delivery of sold vehicles as promised to customers.
- Other related tasks as required.
Educational Qualification
Bachelor's or equivalent in a related field
Work Experience
2-3 years of sales experience in automobile or related industry
Competencies
- Customer First
- Result Oriented
- Accountable
- Time Management
- Good Interpersonal skills
- Communication skills
- Selling skills
- Computer proficient and should have good communication skills
Languages
Must be very proficient in English (Arabic is a plus)
